GMG Janitorial provides complete janitorial service and building maintenance service to commercial clients throughout the greater San Francisco Bay Area. Founded in 1987, by Gina Gregori, our President, the company has grown to service over a million square feet of commercial properties.
Customer Service
We are passionately committed
to customer service. We ensure that
we are as proactive as possible with each of our
clients. For example, many facilities managers waste
time and dollars tracking down issues, and managing
the service company themselves rather than being
able to delegate all this effort. Our management team
has over a hundred years of janitorial experience, which
combined with the use of leading
edge technology,
means that often we inform our clients of issues
that need to be addressed before they are aware.
This allows us to take steps to resolve
issues or reduce their impact before a major problem
occurs. Client
satisfaction is
high as shown by the longevity of the relationship we have with the
majority of our clients.
Long Term View
We take the long term view in
our relationships with clients (both prospective
and actual), staff and vendors. Janitorial Service
is an intangible product and so it is vital that
our customers can easily differentiate our service
from those of our competitors.
We use open disclosure on all our sales proposals confident in the knowledge that we deliver on all services contained in a proposal. We are happy to provide free estimates for budget purposes even if we do not make a sale this time. We view this as an important part of relationship building and client service. Through experience we find that when the time is right the client returns and will choose our service.
Operational Excellence
All client services are detailed
in our clear and concise contracts which means no
buyers remorse. We are accountable for all the duties
that have been agreed. Our janitorial staff and management
are fully trained
in safety and cleaning and in the
specific requirements for a client property. Our
supervisors are bilingual and ensure the janitorial
service is maintained at the highest level on a nightly
basis. Regular client walk throughs are performed
by our Quality Control Managers, and Customer Service Representatives.
Issue Resolution
We maintain a 4 hour service
level response to client email, and regulary "beat"
this target. We analyse issue trends so we can
be proactive. We consistently identify a reduction in
the number of issues facility managers raise
once we take over a new client.