Green Cleaning | Issue ManagementIssue Management
Issues are painful for clients. You need your janitorial provider to be a “proactive fixer”. GMG is the “fixer” and it delights in managing issues in a consistent, reliable and timely fashion. Night or day, we provide multiple channels for clients to get GMG on the job. We also proactively identify and fix issues.
During business hours, emails to gmgcomments@gmgjani.com are responded to within four-hours. These can be service, special pricing, or issue resolution requests. Of course more urgent needs are responded to immediately. Our professional staff can also be reached directly by phone during regular office hours.
After 5:00 pm and at weekends, clients have direct access to supervisors and district managers via email and cell phone. The supervisors and managers own the issue to resolution. Management staff proactively let you know at the end of their shift if there were any oddities in your building.
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Serving San Francisco, SF Bay Area, San Mateo, Oakland, Emeryville, Palo Alto, Brisbane,
San Leandro, Alameda, South San Francisco, Menlo Park, Belmont, San Rafael, Newport Beach,
Los Angeles, Burbank, Long Beach, Pasadena, West Hollywood, Manhattan Beach, Torrance, Santa Monica,
Marina Del Ray, Seal Beach, Tustin, Anaheim, Irvine, Costa Mesa, Laguna Beach, Huntington Beach.
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